Refund Policy for The Colombian Connection

 

Customer satisfaction is always our first priority.
If within the first 30-days, you are not satisfied for any reason, you can cancel and receive a full refund on a Standard or Premium Membership. After 30-days, if you are not completely satisfied with the service then please contact ContactUs@TheColombianConnection.com and let us know. If we are unable to rectify any problems to your complete satisfaction then we will either credit additional time to your membership or refund your membership fee subject to the following conditions.

We will issue a full refund under the following circumstances:
The members account is experiencing technical problems
Our site has been unavailable for an unacceptable time period, or has been experiencing technical problems which have impaired a member’s ability to use his or her membership
The member requests a refund prior to initiating or receiving contact with any members
We may, at our discretion, give refunds to members for various other reasons.
There are no partial refunds for unused time. We will only issue a refund for unused time if you have not commenced using our service and have not initiated contact or received contact from other members.

Singles Tour Refund Policy

We all understand that travel plans can change. The Colombian Connection understands this and will work with all customers on rescheduling and canceling Singles Tours under the following guidelines.

1. All Singles Tours can be rescheduled at no cost anytime up to 45 days prior to the Tour departure date.
2. Subsequent cancellations 45 to 30 days prior to the Tour departure date will incur a $100.00 rescheduling fee.
3. A cancellation fee of $500.00 will be incurred in the case of reservations being cancelled from 30 days to 17 days prior to departure. The Singles Tour can be rescheduled during this time period for a rescheduling fee of $250.00
4. A cancellation fee of $1000.00 will be incurred in the case of reservations being cancelled 16 days or less prior to departure.

All cancellations or changes must be in writing and can be emailed to ContactUs@TheColombianConnection.com. Make sure to include the last 4 digits of the credit card used to make the reservation.